Zindee Studios

FAQ

Shipping (2)

We create everything to order and in house just for you 🙂
Creation time is the time it takes to create/pack and get out of our door and on its way to yours.

Our normal creation/packing time 1-3 business days after ordering.
Please allow 2 additional days for custom orders.

During peak times, such as holidays and high volume weeks, we ask for up to 5 business days.

We ship via USPS and tracking is provided on your order history and via email.
Transit times are estimates only, not guaranteed and may be longer during peak holiday seasons.

Transit times are as follows:
1-3 Business Days for Priority
2-5 Business Days for Standard

Please note: Transit time is in addition to Creation Time
& weekends and holidays are not considered business days.

Points (2)

The points are a rewards system, every point earns you 5% off of a future dollar you spend with us 🙂
You will earn 1 point for every dollar you spend.

Using points is very easy, on the checkout page it will ask you if you want to use your points.
If you choose to apply your points it will discount accordingly, if not they will be saved for next time 🙂

Returns (1)

We do not accept returns/exchanges due to everything is made to order for you 🙂
Please be sure to order the right material/supplies for your project.

If a mistake is made on our part we will take care of fixing any issues.

Orders (1)

So sorry, but we do not combine orders/allow changes after the order is placed.
As soon as you hit submit it goes straight to the department for creation for the fastest shipping possible :).

Please double check your order before submitting.

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Free shipping over $50 (US only, bundles excluded) Dismiss